Policies
How we work with you
Every estimate lists the terms that apply to that job, and approving it means you accept them. This page explains them in full.
In effect since October 9, 2026.
Bringing your own garments or items
Customer-supplied goods
- You are welcome to supply your own items
- We are glad to decorate garments and goods you bring us. Because we did not choose or buy them, these terms apply to every item you supply.
- Count and inspection
- We count and check items when they arrive and note any flaws they already have. Please count them with us at drop-off: we cannot answer for a shortfall in a box we did not count with you.
- Fit for decoration
- Some fabrics do not take decoration well, such as thin or stretchy knits, performance and coated fabrics, and heat-sensitive materials. We may test an item first, suggest a different method, or decline it.
- Spoilage and spares
- Decoration carries a small, unavoidable spoilage rate, and items lost to it are not replaced or credited. Please send 1 spare for every 12 items (at least 1). Spares are required for knits, performance and coated fabrics, and anything that would be hard to replace. Unused spares come back with your order.
- A test piece first
- For knits, delicate items, or a first job with us, we decorate one piece first at no charge. You approve it before we run the rest, which usually adds about a day.
- If we make a mistake
- If an item you supplied is spoiled by our error, we decorate a replacement you bring at no charge, or refund or credit the decoration on that piece, whichever you prefer. We do not pay for the item itself.
- Pickup
- Items not collected within 90 days of our telling you they are ready fall under our terms for uncollected orders.
- Your agreement
- Every estimate for a job with items you supply lists these terms. Approving the estimate means you accept them.
Paying for your order
Payment terms
- A 50% deposit is required to begin production; the balance is due when your order is ready, before pickup or delivery.
- An order not collected within 90 days of being ready is forfeited, and the deposit is kept.
- A 3% card-processing fee applies to card payments; cash, check, and ACH have no fee.
House accounts with approved credit follow the terms on their invoices. Questions? Call (240) 554-4008 or email assuredprint@gmail.com.